Light Up Your Party provides event entertainment and hire services. As our services are booked for specific dates and times, refunds and cancellations are handled in accordance with our full Terms & Conditions.

Booking Fees

A booking fee is required to secure your booking and reserve the agreed date, times and services.

Where a customer chooses to cancel, the booking fee will normally be retained, subject to applicable consumer law.

Any payment made above the booking fee will normally be refunded following customer cancellation.

Changes of Date

Where reasonably possible, we will allow a booking to be transferred to another available date. Any change is subject to availability and may affect the price where the venue, timings, services or other requirements change.

Cancellation by Light Up Your Party

If Light Up Your Party is unable to fulfil a booked service and a suitable alternative or agreed replacement cannot be provided, payments made for the service that cannot be supplied will be refunded.

Problems With a Service

If a significant problem occurs with a booked service, we will make reasonable efforts to resolve it. Where a service cannot be provided as agreed, any appropriate refund or other remedy will be considered according to the circumstances and the customer's legal rights.

Full Terms & Conditions

Full details concerning booking fees, cancellations, date changes, service issues, refunds and customer rights are contained in our Terms & Conditions.

Nothing in this policy affects your statutory consumer rights.

Version: September 2026